Fantastic Furniture in Hanford, CA Open now

Reviews about Fantastic Furniture

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  November 07, 2019, by A Google User
  We ordered a dining room table and 6 chairs in early January and we were told that it would be in about 2 weeks. Feb rolls around, no calls at all. We call them and they tell us that's it ha snot arrived yet and it should be in a few more days. Nothing in March no calls. Every time we call they ask us our name, contact number and they will get back to us. They NEVER call back. April rolls around and we were told that it would be delivered by 5PM. It arrives 8PM and my kids are sleep. The table and chairs arrive in the back of a pick up truck with no padding except on the glass part of the table. As we were examining the table we noticed that the upper edge of the table was frayed and a chunk was missing from the bottom. We took pics and visited the store. After some eye rollings they told us we can trade ours for the store display model which had varnish that wasn't on all the way near the bottom. A few days ago we were told that the table would be delivered between 11 and 4. We got a call at 1PM and they told us that when they opened the box they found a chunk missing from this one too. We asked for a full refund and they told us that they do not do refunds just exchanges.....May 24th...they told us that they will get us a replacement and deliver on May 28th....after 4-6PM...unfortunately the last time they said that it arrived after 8pm and we had plans that weekend so we said no for that date. Then they asked if Saturday 29th was OK...like I said a weekend plan, in which we would be gone until Sunday night so we said no to that also. They keep promising us delivery but they never show up or do not show up on time so we are not willing to give up our weekends. I usually work weekends and this is one of the few that I have off at the same time with my school age daughter. They then promised us a delivery on Memorial Day, May 31 between 4-6PM.....it's now 8:58PM on May 31st..no show....